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Using the Cloud Securely: the Data Issues

NCC Guidelines - Volume 5 - Number 1

While still evolving and changing, cloud computing is here to stay. In this Guideline, Ian Moyse, sales director at Workbooks.com, and Frank Jennings, a cloud and commercial lawyer at law firm Wallace LLP, focus on the inevitable security questions businesses need to address when choosing a cloud vendor.

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Realising the Benefits of CRM

NCC Guidelines - Volume 4 - Number 7

CRM as a business acronym has become part of the language of sales and marketing, but it is increasingly about R and less exclusively about C. In this Guideline, David Jefferson of JI Software explores relationships which an organisation must maintain and presents thoughts on how various forms of information technology (IT), wisely deployed, can release substantial value. The opportunity is enormous, with successful organisations claiming everything from productivity gains to increased revenue and, for some, market dominance.

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The Security Threat to Business: Clarifying the Actions to Protect your Enterprise

NCC Guidelines - Volume 4 - Number 6

This Guideline, written by Steve Cox, chief operating officer of TSG (Technology Services Group), focuses on the importance of a well-considered and comprehensive approach to IT security and protecting your business from the unseen but ever-present threats that can ruin reputations and result in crippling losses.

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Unified Communications: The Next Dimension

NCC Guidelines - Volume 4 - Number 5

Unified Communications (UC)technologies are being recognised as a key business investment, as many CTOs and IT managers realise the benefits that they can bring. This Guideline, written by Martin Large, group chief executive of technology firm Steljes, explores the extent to which businesses are making the most of UC and shows how to implement collaborative technologies to reach the fourth dimension.

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Windows XP Migration: A Practical Guide

NCC Guidelines - Volume 4 - Number 4

On 8 April 2014 Microsoft Windows XP officially went 'End of support', and no further security updates or security patches will be made available. For most businesses still using Windows XP, this will be a major headache and could present some critical security challenges. In this guide Jason Meers, senior consultant at Xtravirt, provides information about the business issues around the use of XP, and some practical advice and guidance for managing the challenges ahead.

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Agile Working: Using IT to Improve Work-Life Integration

NCC Guidelines - Volume 4 - Number 3

Flexible working, though highly popular, is not agile working. So how is agile different? This Guideline, written by John Eary, director of JEC Professional Services, sets out how agile working differs from other forms of flexible working and describes the people, technology and security issues that need to be addressed to gain the benefits of this new way of working.

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Improving Application and Network Performance: The Case for AANPM

NCC Guidelines - Volume 4 - Number 2

Today organisations are increasingly dependent on the performance of their business applications which, in turn, depend on the performance of their network. This Guideline, written by Roger Holder, EMEA field marketing manager at Fluke Networks, examines the case for application-aware network performance management (AANPM) and includes examples of how it can speed up problem solving.

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IT Challenge in Moving to Multi-Channel Customer Management

NCC Guidelines - Volume 4 - Number 1

Consumers now use, on average, six different channels to interact with businesses and this number is likely to rise. This has huge implications for the way organisations work with customers, but not all company leaders have yet woken up to the challenge. This Guideline, written by Paul Sweeney, director of innovation at customer communications technology specialist VoiceSage, explores the options IT and CMO leaders now have in helping their companies become truly multi and cross-channel.

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Five Personas of Cloud Computing: Identifying the Reasons for Cloud Adoption

NCC Guidelines - Volume 3 - Number 11

This Guideline, written by Garry Sidaway, global director of security strategy at NTT Com Security (formerly Integralis), examines the five main cloud computing personalities of organisations, as highlighted in the company's recent research. By understanding where your own organisation fits in this mix, you can assess where you are in terms of cloud adoption, your approach to risk and security, and the use of third-party services.

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