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You are here: HomePublicationsIT Adviser › ITAdviser 58 Summer 2009

Enterprise IT; who's calling the shots?

Is it technology or people...

The pressure has never been greater on the IT department to contain or take our cost and at the same time improve operational efficiency which remains the main driver for re-appraising how services are delivered to the user.

Additionally, there is the need to provide access to information - from anywhere - to ensure data is secure, to ensure regulatory compliance, and corporate governance and to become more sustainable.

The technologies that will shape the desktop in the coming years evolve around virtualisation and the growing acceptance of services being delivered over the internet, via 'Cloud Computing'.

What is unquestionably the case is the economic landscape, that is, an unrelenting pressure to do more with less and or to do more differently? And, to do it more quickly than ever before. Enterprises are searching for ways to deliver products and services faster and more efficiently than the competition; to reduce risk and to do it whilst complying with the plethora of government regulations and legislation.

The analysts all point to a continuation of this commoditisation in hardware, storage, telecommunications and connectivity. The result will be more competition and fundamentally lower prices for consumers and businesses. This affordability will continue to change consumer behaviours which in turn will impact the
enterprise in terms of how it meets the changing demands and expectations of its customers and its employees.

This is bringing about a shift in the balance of powers from provider to user. users from both the consumer and corporate perspective. Technology is now easier to use, more intuitive - and rather than dictating user behaviours, computers work the way the users behave. and this will continue to get increasingly easier. Ultimately, control is shifting from the programmers to just about everyone.

As for the technical and integration challenges and the changing shape of IT services these considerations are non-trivial. This issue focuses in detail on:

  • Future desktop strategies
  • Integration of virtual & physical infrastructures
  • Cloud Computing: hype or reality
  • Risk, compliance and data retention
  • Security and privacy issues in the cloud
  • Service availability.

And then there's the integration of people, practice and process, which are arguably even trickier.
Companies looking to survive and thrive in today's business climate must begin their evolution - some may call it the next Technology Revolution - the benefits and potential payback are simply too great to ignore.

Ian Jones
NCC Publisher

(ITadviser, Issue 58, Summer 2009)

SaaS in Economic Uncertainty - 01 Oct 2009

Software-as-a-Service (SaaS) Software-as-a-Service (SaaS) is software application functionality offered/consumed over the internet, with minimal or no software installation required to access it. This phenomenon has been a great success in the consumer market (software used for personal use) for email, messaging, ecommerce, social networking, photo sharing etc. SaaS adoption by businesses started ... read more..

Get Your Head in the Clouds - 01 Oct 2009

Three reasons to move your security to SaaS - and five things to consider before you do. Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. They are tirelessly trying to protect their networks against known and unknown ... read more..

The changing face of IT support - 01 Oct 2009

Paul Whitlock, technical services director at Plan-Net, looks at the current IT support model and explains how a Virtual Desktop Infrastructure could lead to revolutionary changes. Support, or more specifically the service desk, is the most common point of contact between the user and the IT department, which means that its ... read more..

Access Control - An Update - 01 Oct 2009

Ian Kilpatrick, chairman of Wick Hill Group, looks at the current state of access control UK organisations, over the last few years, have significantly expanded their IT networks outside physical network boundaries, increasing mobile, remote, wireless and VoIP use. This growth is still continuing and can lead to greater risks from ... read more..

Recession busting IT management: achieving real benefits from shared IT ownership - 30 Sep 2009

The shared IT service model has seen strong take up in recent years but constraints have resulted in varying degrees of success in terms of gaining its full potential. Jim Spooner outlines the best approach to getting internal buy-in and establishing the necessary roadmap. Nothing will make business adopt an ITSM ... read more..

Drivers for Change - the future of the desktop - 30 Sep 2009

Decisions around the direction of the desktop are being influenced by many factors. If we look back a year to eighteen months ago, an overriding driver would have been the need to simplify the technology and provide a better level of support to the end user. More recently, we have ... read more..

The Adaptive Desktop - Adapting the Business - 30 Sep 2009

James Han from Atos Origin considers the specific technologies and external factors influencing the future of the desktop. Ask about the future of the desktop and you'll get some fairly confident responses. 'Virtual desktop is the way forward' will be followed by 'Skip Vista for Windows 7' and in between nods ... read more..

Forewarned is Forearmed - 30 Sep 2009

Checklist What is your company's data recovery plan? How long will it take to integrate the data? How will the data be backed up? Will this preserve the integrity, as well as, the substance of the data? Are you able to ... read more..

Cloud Computing - 30 Sep 2009

Steve Moyle considers how security in the cloud is vital to its success. Moving to the cloud Cloud Computing has all the hallmarks of being a revolutionary technology - Gartner puts the cloud services market at $56 billion this year and $150 billion by 2013 - a remarkable growth projection in the ... read more..

Integrating the virtual and physical infrastructures - 30 Sep 2009

Virtualisation offers fantastic opportunities to cut costs and create a far more flexible data centre. But in the head long rush to adopt this new model, organisations cannot ignore IT best practice; virtual technology needs to work effectively with physical systems to deliver seamless business services. Without real time monitoring and ... read more..

Cloud Computing - Hype or Reality? - 30 Sep 2009

The network's the limit when it comes to making the most of the cloud In the grip of global recession, businesses are looking at 2009 as a year for cost-cutting. Facing substantially lower revenues, management boards are increasingly taking an active interest in how cost-efficiently business functions such as IT are ... read more..

Risk and Compliance in the Cloud - 30 Sep 2009

Implications of the increasing use of web-based applications available in the computing cloud There are important security and compliance implications in delivering mission-critical applications as Web-hosted services. CIOs need to be very aware of the risks they face if they allow the organisation to float off into the Cloud, says Alan ... read more..

The Sky's the limit! - 30 Sep 2009

How are Cloud Computing, virtualisation and SaaS shaping the future of the desktop? Gone are the days where everything IT-related was confined to the 'computer room'. Over the last three decades, the boundaries of IT's reach have been removed with the advent of LANs, WANs and the Internet. The pervasive access ... read more..

The Economic Revolution - on the Ground and in the Cloud - 30 Sep 2009

The term 'Cloud Computing' has come to designate everything new, the next big thing incarnate. But its roots are as old as the Internet, when vast amounts of information suddenly became available everywhere. What's revolutionary is not Cloud Computing itself but how the pieces have come together to make doing ... read more..

Taking Care of Business - 30 Sep 2009

The recession is prompting a growing number of companies to consider the Software-as-a-Service (SaaS) model, leveraging low initial cost and a pay as you go approach to minimise costs and create a highly flexible operation. But how do the cost arguments stack up? In some areas, such as CRM, there ... read more..

Creating a level playing field for SMEs - 30 Sep 2009

In our present tough economic climate, it's the big companies that are getting all the press - mostly for negative reasons, but did you know that SMEs constitute 99.9 per cent of businesses in the UK, employing 59 per cent of the private sector workforce and making up 52 per ... read more..

Putting users first - 30 Sep 2009

During the economic boom, many organisations invested in people, processes and systems without fully appreciating whether they met needs. Arif Ahmed examines how IT departments can achieve better ROI and close the IT efficiency gap. It is a universal truth that technology can improve operational effectiveness, and in recent years many ... read more..

A Guide to Open Source Software Security - 30 Sep 2009

Companies everywhere are opening their doors to open source software, Rob Rachwald provides a ten point governance and security plan. A recent survey of IT professionals by IDG, revealed that nearly two-thirds were using open source software or planned to within the next year. The benefits to the enterprise ... read more..

Tomorrow's Technology Today - 30 Sep 2009

Google, Microsoft, Zoho - who can predict the future? There is an old saying: 'it is very hard to make predictions, especially about the future.' This certainly proved true when it came to the success of 'netbooks.' After all, if someone had predicted that the best selling type of computer for ... read more..

Into the Cloud we go - have we thought about the security issues? - 30 Sep 2009

A new shift in computing is upon us - Cloud Computing. As our use of computing resources evolves from mainframes to PC's and networks we are now facing a major shift in the way we work. This could have a dramatic effect on the way we use our computers, both ... read more..

How IT Directors Can Improve Performance Through 2009 - 30 Sep 2009

The recession will mean cutbacks in budgets that will affect IT service provision and training. Mike Summers, General Manager of ILX Group's Performance Support Solutions explores this issue and offers some practical advice for IT managers and directors. To paraphrase Robert Burns, the best laid plans often go awry, and that ... read more..



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