Convergence - the only way forward
Unified communications is undoubtedly the hot topic in business communications right now, with a seemingly endless stream of summits, symposia, or conferences in the 2008 calendar. But what's driving all this activity? Is technology leading the way, attempting to impose its impressive capabilities on the business world? Or is the market leading the way, guiding the industry to where users need help to solve everyday challenges and the need to be more productive?
Organisational reliance on communications technology has created two key business issues. The first is increased cost of communication, the second is increased complexity. And both threaten the goals of any organisation.
In seeking a solution to these threats, the entire technology industry has reached a consensus that 'convergence' is the answer and the driver is IP. At the top level convergence is about joining together an organisation's communication assets to deliver reduced cost, reduced complexity of business processes and increased business opportunity.
Voice and data convergence consolidates the infrastructure used by voice and data traffic onto a single IP network, whilst fixed mobile convergence joins the fixed and mobile communication assets. Such features offer the capability to revolutionise communications, helping organisations overcome current threats and delivering opportunities to improve business processes and customer services.
Why then, are there so many perceived risks associated with achieving convergence? Quite simply, because converging voice and data networks, fixed and mobile assets, and applications needs to be more clearly explained and understood.
Convergence is all about improving the ability of an organisation to deliver a better service to its stakeholders. But rush at it and you could seriously impair your organisation's ability to function.
Convergence in its various forms is a certainty. It's not the 'next big thing' in effective organisational communication, it's the only thing.
NCC Head of Content
(ITadviser, Issue 53, January/February 2008)
Spending drives UK knowledge economy Spending drives UK knowledge economy The idea of the 'poor North' and 'rich South' is no longer an accurate description of the economic life of the nation, concludes a new report by the Work Foundation. The report, published in ... read more..
An Unachievable Dream Or A Low-Cost Reality?
(Part One) - 27 Feb 2008
Single Sign On - An Unachievable Dream Or A Low-Cost Reality? Many new technologies are hyped up and declared to be the greatest thing ever for improving business. Some do well and become an essential part of business life. Some don't. Others are technologies looking for a business need. Others ... read more..
An Unachievable Dream Or A Low-Cost Reality?
(Part Two) - 27 Feb 2008
Part 1 Compliance issues With the ever growing number of government regulations, companies are looking for ways to strengthen their IT security. They need to prove that this has been done and strong authentication, typically with SSO, not only secures but also provides demonstrable ... read more..
Having the right tools to control who has access to what has never been more important - both from an operational and a legal point of view. In the old days of dumb terminals, protecting applications and data wasn't so ... read more..
What is the potential for unified communications to deliver new and improved services in the public sector? Mario Devargas outlines the progress made at Bolton Council. What comes into your mind when you hear the term 'unified communications'? Wikipedia has it ... read more..
Unified communications is undoubtedly the hot topic in business communications right now, with a seemingly endless stream of summits, symposia, or conferences in the 2008 calendar. But what's driving all this activity? Is technology leading the way, attempting to impose its impressive capabilities on the business world? Or is the ... read more..
Mark Deakin investigates how presence is helping unified communications to increase productivity. Allow me to be bold for a moment; communications today is overloaded to breaking point. Not in the sense that phone lines don't work, but in the sense that despite there ... read more..
Mark Blowers reviews the rates at which convergence solutions are being deployed in both the UK and international markets Although the penetration of voice/data convergence solutions is relatively low at present, a Datamonitor survey of 800 IT decision-makers indicates an increase of 59 per ... read more..
Is it time to move towards a shared risk and reward partnership between clients and vendors for software development projects? Michael Gentle believes so. Most CIOs would probably agree that on-time and on-budget project delivery represents one of the most important success criteria - some would argue ... read more..
Web 2.0 has become a byword for new, interactive, popular and primarily consumer use of the internet. The underlying technology has, however, added proven value to internal communications, product development and project management. David Conkleton examines the ways in which those ... read more..
Sergey Karas investigates the potential for combining SOA with Web 2.0 mash-ups to develop new business applications. The current wave of social networking phenomena seems to spawn a new website or next big thing on a weekly basis. Facebook is hot, MySpace is fading, ... read more..
Alex Donnelly looks at the growing unified communications market and highlights how organisations can deliver real business benefits. The art of communication in the workplace is changing as UK workers now have a diverse range of communications tools and applications at ... read more..
This is the first in a new series of articles in which we will explore the importance of risk management in the effective use of information systems and its impact upon the business. In this initial article, Ian Jones, head of ... read more..
This is the first in a brand new feature where we take a look at the practical adoption of best practice tools and techniques within user organisations. In this article we pose questions to three end user members of the itSMF ... read more..
Gary Cornell gives us a glimpse into the future of the mobile phone and hand held computer markets. As a science fiction fan of long standing, I have always been fascinated by the potential of 'hand held communicators' but 2007 exceeded my hopes. And, ... read more..
Developing and implementing a successful unified communications strategy can deliver major benefits for both the business and its customers, as our two latest cases studies from Yotel and Dreams clearly illustrate. Yotel ... read more..
Will the HMRC data loss make Government think twice about its transformational government programme, which relies on large databases and the sharing of data between departments? Richard Sarson investigates. 20th November 2007, when Alastair Darling announced the loss of two discs containing ... read more..
IT governance is a board-led management framework for making IT an integrated, value-adding part of the business. Alan Calder provides his top tips to help implement IT governance successfully within your organisation.1 Share a clear understanding of what IT governance is The most ... read more..
Unified communications (UC) is one of the hottest topics in IT at the moment - and no wonder. The benefits of bridging the gap between telephony and computing are myriad. Cost reductions may be the most often cited, but it's equally ... read more..