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service managementAchieving the right level of service across delivery models is one of the lynchpins of effective IT. Without the ability to manage service models across physical and virtual worlds, businesses simply cannot achieve acceptable levels of customer satisfaction. Service Management focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. Today Service Management is synonymous with the ITIL methodology which is now in its third iteration. Those who have successfully adopted ITIL report an increased alignment with the rest of the organisation, fewer customer complaints and improved workflow. We can help you with:

  • Awareness training about the benefits and implications of ITIL
  • Implementing ITIL, and project managing the process
  • Gap analysis of your current performance against ITIL best practice
  • Rescuing ITIL projects that are not fulfilling expectations
  • Senior level mentoring
  • Independent Service Management advice and guidance

Consultancy from the National Computing Centre
Independent, impartial, expert, trusted

 

Contact

For more information about The National Computing Centre and our services, please contact us at the details below:

Email: info@ncc.co.uk
Telephone: +44 (0)870 908 8767
Fax: +44 (0)870 134 0931

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