More than half of IT professionals think the cloud makes their jobs harder
"Cloud provider BetterCloud has released its Trends in Cloud IT report, which focused on G Suite and Office 365 as a way to look at XaaS growth.
There's plenty of good information contained in the report, but what sticks out is how IT professionals feel about cloud adoption: it's making their jobs harder. That may seem counter intuitive to those not down in the IT trenches, but BetterCloud's numbers beg to differ.
BetterCloud's Scott Solomon said that despite the appearance of making IT's role less hands-on in the data centre, cloud computing is actually making it more important than ever. ‘In the past IT departments only dealt with a few vendors who provided hardware and software. With the cloud there are far more vendors to deal with and it's harder to determine who provides support,’ he said, adding that the increased complexity makes tech professionals a bit anxious.
Complexity aside, anyone who has worked in IT knows about the ‘fix it yesterday’ demands that users can have. There are bound to be cases where an onsite tech can't fix a broken cloud service – yet another stressor on the helpdesk.”
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