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Businesses need to put more focus on internal IT services


"Businesses are not investing enough in improving internal company services which could lead to rising costs, lower productivity and unhappy staff.

Enterprises are investing in automating and streamlining customer services but are neglecting the services they offer staff, who have high expectations because they are used to consumer levels of service from internet companies such as Amazon.

Fruition Partners, part of CSC, questioned 400 CIOs and found that internal services are often immature, the cloud is under-utilised for staff services and organisations are using up to nine different tools to provide some services.

In its Service Revolution Barometer, Fruition Partners found that only 21% of organisations can offer services from departments such as human resources (HR), IT, finance, facilities and legal as a self-service, and a mere 24% of enterprises have service level agreements in place for service provision across all business functions.”


NCC Weekly News Update 4 October 2016 



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