IM surges in enterprise, but ushers in security concerns
"For the past 20 years, most office workers who have been desk-bound and using PCs or workstations, relied on corporate email for the bulk of their communications, including sharing documents, spreadsheets and other files. Now, in just the past five years, the workforce has switched from stationary to mobile, with employees ditching email in favour of instant messaging (IM) apps to communicate and deliver documents.
IM is fast, easy, convenient and geared toward workers who rely more on smartphones and tablets for productivity rather than traditional desktops.
The revolution of mobile instant messaging came several years ago from BlackBerry – a company that now also finds itself behind the times as Apple's iPhone and Android devices dominate.
Still, BlackBerry showed business users how convenient it was to use the same device – which most of us just thought of as a phone to make calls – to check email and exchange short messages through the messaging platform.”
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