Shadow IT? Blame the IT department for lack of support for new ways of working
"'Shadow IT is the new way of doing IT,' suggests Mark Crosbie, international head of trust and security at Dropbox, the popular cloud file hosting service. 'It's the new way of provisioning fast, lightweight, agile solutions for people to collaborate and work,' he adds.
Crosbie blames inflexible IT departments that have not fully appreciated the flexibilities that people need of their IT departments these days.
‘At the end of the day, most people just want to do their job, so IT solutions that are hard to use or monolithic are causing them frustration. They're causing people to actually do extra work to satisfy what is, for them, controls they don't really worry about.
‘The other thing is the new way of working these days, where teams are coming together to collaborate on short-lived projects and then disbanding again. It's a very fluid way of working. So collaboration is the new business model and people are looking for collaboration solutions.
‘The traditional IT department model of fixed provisioning – this is the way the business is, so this is the way the IT solutions are – won't work in this new world of loose, dynamic teams,’ he argues.”
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