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Unrealistic expectations about IT outages put pressure on IT teams


"Business managers' unrealistic views on how long the organisation can survive without its IT systems puts unnecessary pressure on IT teams, according to a report.

The report by IT services firm Databarracks, which surveyed more than 400 IT leaders, found that while IT managers estimated that their organisations could survive a 48-hour IT outage, they said senior business managers would estimate around four hours.

‘Maximum tolerable outage is the maximum time your IT systems can be offline before the effect on the business is irreparable,’ said Oscar Arean, technical operational manager at Databarracks.

‘It’s not all that surprising that IT leaders would predict a difference in opinion between themselves and their business managers. It’s understandable for the managing director of an organisation to have an emotional reaction to a disaster affecting their business.’”


NCC Weekly News Update 20 October 2015 



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