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Meet the virtual woman who may take your job

From CIO

"IPsoft's Amelia is more interesting than Apple's Siri. Amelia's language is expressive. Her facial expressions and gestures are generated on the fly. Siri can show wit to an oddball question, but Amelia aims for empathy.

Amelia is IPsoft's artificial intelligence platform. It has an ability to understand things in context and engage with the listener. Most importantly, Amelia is real enough to take your job.

The system learns by observing interactions between a user and service agents. At one media client, IPsoft claims, Amelia takes 64% of its calls and has reduced ‘knowledge worker’ staffing from 76 to 32.

The 2.0 version of Amelia was introduced at Gartner's Symposium IT/xpo and among those watching the presentation was Mike Strenge, an infrastructure and operations manager at a financial services firm he didn't want identified.”

Read more at CIO


NCC Weekly News Update 13 October 2015 

 

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