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Public sector IT needs shake-up


"Without an overhaul of public sector IT, the government will fail to deliver the savings needed, according to a report by Civica.

The report, entitled Enabling a new world of public service delivery, calls for an increase in the 'public sector's data IQ' through better use of data, joining up systems and developing self-service and outcomes-based intervention.

‘Public service providers don’t suffer from a lack of customer data. In fact, they have the opposite – masses of data that is often collected and stored multiple times over,’ the report said.

‘However, with countless public services relying on multiple systems, there is an imperative to integrate core data – essentially adopting a ‘whole area approach’ – which identifies and avoids overlap between organisations.’”


NCC Weekly News Update 15 September 2015 




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