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IT service providers are pushing too hard to sell extra services


"IT services firms are not prioritising the services they are contracted to provide because they are too busy trying to sell additional services on top, according to UK IT departments.

A global study of 1,300 IT departments and almost 700 IT service providers, carried out by LogicNow, revealed that in the UK there is a misalignment between service provider priorities and customer needs.

In the UK, 67% of IT service providers want a more strategically focused customer relationship, but only 9% of IT departments feel the same, according to LogicNow’s Global IT service providers harmony report.

It is not surprising that suppliers want to drive sales and businesses want what they paid for, but the fact IT services providers are too focused on selling more could lead to problems with the services they are contracted to provide.”


NCC Weekly News Update 19 May 2015



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