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75% of councils say lack of IT investment undermines services

From Computerworld UK

"Three-quarters of senior council staff polled say service delivery is being undermined by a lack of IT investment, according to research out last week.

Of 108 senior local government decision makers sampled, 79% supported the use of technology and digital to improve the delivery of council services. Less than half – 48% – felt the focus of IT should be on cutting costs.

However, 77% of those responsible for delivering public services said a shortfall in IT investment is making it hard to do their job effectively.

The survey found that one in four local authorities have no strategic plan to deliver online services, despite the fact that the web has been citizens’ preferred channel for accessing council services for a number of years.”

Read more at Computerworld UK


NCC Weekly News Update 19 January 2015

 

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