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Every company is a services company now; but is your tech up to the job?


"In the IT industry the term 'service provider' is generally taken to mean a company that sits in the information technology and communications (ITC) sector providing ITC-related services; internet service providers (ISPs), telecommunications service providers, software/Infrastructure as a Service providers and so on.

However, the way that most organisations interact with business customers, partners and consumers has changed so radically in the last 20 years that the majority are now service providers of some sort. The degree to which this is the case in northern Europe is examined in a recent Quocirca research report – In demand: the culture of online service provision – that was sponsored by Citrix.

The report looked at enterprise and mid-market organisations from a broad range of sectors. Overall 66% were providing online services; for the majority it was e-commerce (eg, retail, financial and supply chain). However, many were also providing ITC services and this was not just in the hi-tech industry (think of online support services using chat, etc). Almost 53% were providing business-to-business (B2B) services, but business-to-consumer (B2C) was not far behind at just over 42%; just fewer than 38% were interacting with partners.”


NCC Weekly News Update 27 January 2014



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