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IT managers at a fork in the road


“The 26th edition of IT Trends, published by Socitm Insight, says that familiarity with easy-to-use home ICTs and smartphones 'is developing a much greater understanding of the potential of information and technology among ICT service users'.

Chris Head, the report's author, said that the overall 'consumerisation' of IT would be a force at least as big as the PC revolution. 'Imaginative apps are going to redefine lay managers' thinking about what IT can do,' he said at the publication event last week. 'Managers are at a fork in the road – they can make a difference or they can stay as they are, minding the hardware.'

IT Trends laments the reluctance of ICT chiefs to assert themselves to exploit the opportunity to change their organisations. ‘We are surprised that ICT managers still see only a minor role for themselves in service modernisation. They report that while organisations respect them for their technical competence and advice, they lack credibility in advocating and driving business process change outside their own departments.’

The report dismisses the complaint that lack of influence comes from a failure to win seats on organisation boards. ‘It's not about position, it's about getting out there and getting your role recognised for what you do rather than who you are,’ Head said.”


NCC Weekly News Update 4 March 2013



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