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Managing outsourced relationships – driving value from your suppliers (Park Plaza Sherlock Holmes, London)

21 February 2012, Networking Seminar

Discover how to drive value from your outsourcing supplier and what steps you can take to ensure that your contracts are properly managed.

Download the presentation slides

UK public sector outsourcing in the first half of this year was 70% higher than the same period last year, whereas the total value of these contracts was 47% less. As a consequence, more people within such organisations are finding themselves exposed to a new dynamic – how to deal with an external supplier, ostensibly ‘trusted’ with the ongoing delivery of key services. With this comes a new set of skills requirements that many will never have encountered previously.

Attend this National Computing Centre seminar and find out what you can do to ensure that you are fully able to contend with this dynamic. NCC’s Henry Brysh is an experienced commercial ICT consultant who has built his reputation helping clients avoid the pitfalls and optimise value in procurement; develop positive outsourced relationships; and better manage supplier contracts. Henry will advise on what to watch out for over the full contract lifecycle, how to focus on value and how best to manage contracts and suppliers.

This seminar is suitable for organisations from all sectors.

The benefits of attending

  • Discover why organisations are increasing outsourcing and the impact this has on upon the IT function.
  • Find out what you must consider in contract negotiations to avoid unnecessary risk.
  • Hear how to manage the contract throughout its lifetime to optimise value for your organisation.
  • Share experiences and network with peers.


16.00 Registration & Coffee
16.30 Introduction
  Philip Standing, NCC
  Outsourcing – trends & drivers
  Cliff Mills, research manager, NCC
A perspective on the increasing attention being given to outsourced ICT, why more organisations are being led to consider different forms of outsourcing and the pressures that this is introducing.
16.55 Outsourcing – ante-natal care

Henry Brysh, associate consultant, NCC
Any outsourcing operation should go through two distinct phases. As much care and attention is required before any contract is put in place, as is required during the lifetime of the contract itself. In this session Henry will outline the foundations that need to be established to maximise the effectiveness of an outsourcing deal.

17.30 Short Q&A break
17.40 Outsourcing – getting the most from your supplier
  Henry Brysh, associate consultant, NCC
Once an outsourcing contract is in place, someone needs to look after it over its lifetime. For most contracts of the size and visibility of an outsourcing arrangement, this will require a dedicated resource, and often a team of individuals, covering a multitude of skills. This session will review the fundamentals that need to be put in place to ensure that the original objectives of the deal are realised, and will identify some of the common misconceptions and mistakes that can arise in such environments.
18.20 Final Q&A
18.30 Buffet & networking

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